With First Responder Option
eApps® Hosting provides Uptime and Resource Monitoring services at no extra charge. These services can be activated and administered from your Customer Portal. With the optional First Responder managed hosting option, the alerts can be sent to eApps Support for resolution.
Included with your Virtual Cloud Servers, and PaaS environments, is an enterprise grade Uptime Monitoring service designed to alert you promptly whenever your web site, or any critical service, is down. The monitoring service, powered by NodePing, checks your server every minute from multiple external locations. The eApps monitoring service can be easily administered from your Customer Portal. The key benefits of this valuable service are as follows:
- One Minute Checks - Your server is checked every minute from multiple locations around the world using an intelligent algorithm to verify outages. This ensures that a definitive alert will be sent almost immediately when there is a problem.
- Check Any Service - If the port or protocol you want to monitor are not on our extensive list we can create a custom monitor check for you.
- No Charge for Alert Notifications - There is never a charge for alerts. Alerts sent by email, international SMS, and Slack feed are always free of charge.
- User Defined Contacts and Groups - You have full control over contacts and groups. For Monitor checks, you can even specify that alerts are sent to different contacts or groups based on work shift, and weekdays vs weekends.
Also included with your Virtual Cloud Server is a comprehensive Resource Monitoring service. The service is activated automatically for all Virtual Cloud Servers, and can be administered from the Customer Portal. The Resource Monitoring service provides real time and historical visibility for usage of all key resources, including memory, CPU, disk space, disk swap, data transfer rates, traffic usage, and process statistics. Up to three months of history is provided in graphical form. The Resource Monitoring service also allows customers to configure user defined thresholds for each resource, and email contacts or groups, for system generated alerts. The Resource Monitoring also has an optional First Responder managed service add-on, which directs alerts with your remediation instructions to eApps Support whenever an alert is triggered. Please note that the eApps PaaS platform has its own built in Resource Monitoring system.
Our Sales department is here to answer any questions you have and assist you in getting started. Our Technical Support department is standing by 24/7 to assist you. We are here to ensure your hosting success and will do everything we can to ensure that you maximize the benefit of your resource monitoring and uptime monitoring services! Click on the Chat link or contact us for more information.
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