MANAGED SERVICES

Included and Optional Services

Your eApps servers have guaranteed resources, ensuring that the resources you need are there when you need them. However, having adequate computing power is not sufficient. You need the technical and human resources to ensure that your server is cared for, secure, backed up, and monitored. You need managed services.



Included Managed Services

All of our platforms - Private Cloud (PvC), Virtual Cloud Server (VCS) and Platform as a Service (PaaS) - provide a base level of free, included managed services, as described below:

On-ramp Assistance for New Sites

Our goal is to help our customers get up and running fast. Our technicians will assist customers with site setup, application deployment, email setup, and DNS configuration for their initial site or application on any new server. Note: Reasonable time limits apply.

DDoS Protection

Our Atlanta and Richmond data centers are protected by an industrial strength DDoS protection system, by Arbor Networks. This system is designed and configured to automatically mitigate DDoS attacks, while allowing the targeted site to remain operational.

Control Panel and Portal Support

We fully support the use of our Customer Portal and the ISPmanager, Plesk, and cPanel/WHM control panels that we offer. This includes helping you configure your site and DNS, set up mail services, install software, and use the services available in your Customer Portal.

Consultation on Use of eApps Services

eApps customers can take advantage of our FREE consultations. Skilled professionals will review your technical and business requirements in depth. Our proposed solution will help you achieve a secure and reliable service that meets your needs and budget.

Uptime Monitoring with First Responder Option

Our free Uptime Monitoring, powered by NodePing, checks your site's availability from multiple locations at one minute intervals. The monitor can check any port or protocol, and sends alerts to user defined contacts or groups via email, MMS, or Slack. Custom monitors are available for a small fee. The reasonably priced First Responder option direct alerts to eApps Support for resolution.

Resource Monitoring with First Responder Option

Monitor your CPU, RAM, DIsk, data transfer rates and processes in near real time via your customer Portal. Usage graphs are presented for used selected time periods. Includes an option for email alerts when user defined thresholds are exceeded. Resource monitoring and alerts are free of charge. A reasonably priced First Responder option direct alerts to eApps Support for resolution.

Server and Security Investigation

Our technicians will analyze your server's operating environment, application environment, and database environment to determine what improvements can be made. A report with findings and recommendations will be prepared. Upon approval, our technicians will implement the recommendations.

Minor Software Updates

Customers can install software using the ISPmanager, Plesk and cPanel control panels, or via the command line. In cases where customers need a little help our technicians will assist you. Note: Custom installs and updates that are more extensive are billed at a very reasonable rate.

FREE SSL Installation

We offer FREE installation of SSL certificates when you purchase them directly from eApps. The installation is limited to one configuration, except for Wildcard and Extended Validation SSLs which are limited to three. Note: Free installation applies only for certificates purchased from eApps.

Site Accelerator (CDN) & Web App Firewall (WAF)

Your content will be delivered through a world-wide content delivery network, increasing your site's speed. The WAF blocks most hacker bots. Enhanced DDoS protection provides additional protection from direct attacks. Notes: Enhanced DDoS protection requires IP cloaking. CDN has a generous traffic allowance.



Optional Managed Services

Customers can select additional managed services including Managed Backups, First Responder alerts for resource and uptime issues, Priority Support, and more. These can be found under our Services menu. We also offer managed services plans which include a bundle of our most popular managed services.

Base - All platforms (PvC, VCS, and PaaS) include a Base package of managed services. Customers can choose additional managed service options for managed backups, monitoring response, and more. The services are billed on an à la carte basis.

Add-on - VCS customers can choose a managed service Add-on package for any of their Virtual Cloud Servers. These services include a bundle of our most popular managed services and only apply to the server for which the Add-on is purchased.

Enterprise - PvC customers can choose a managed service option that provides an Enterprise level of support, including an Account Manager, for their entire private cloud. This service is billed as a percentage of total Cloud cost, on a sliding scale. VCS customers that achieve a spend rate of $1,000 per month automatically receive the Enterprise package. VCS customers that are not yet at the Enterprise level can add this premier level of service as a paid option. Click on the Compare Managed Service Plans button below for a comparison of our included services (Base), popular bundle of services for VCS (Add-on), and Enterprise Customer plan (Ent) for PvC and VCS.


Service Base Add-on Ent
On-ramp assistance
Migration assistance
24/7 phone, Skype, chat
DDoS protection
CDN and WAF
Uptime Monitoring
Resource Monitoring
Server diagnosis
Minor software updates
SSL installation (1)
Free consultation
Backups (2) 50GB
Managed Backup (3)
First Responder - Resource Monitoring (3)
First Responder - Uptime Monitoring
SSL Optimization
CDN/WAF setup
Account Manager
Assigned Technician
Priority Support
20% discount on Professional Services
Quarterly Review
(1) - For SSL certificates purchased from eApps
(2) - Backups included with PaaS
(3) - Applies only to Virtual Cloud Servers
- Option


Professional Services

For needs that are not covered by our included and optional managed services, we offer Professional Services. These include pre-defined, fixed fee, services for common needs, as well as quoted services for a wide range of system and network related tasks.



Our Pros Are Ready To Help!

If you have questions about our professional services, click on the Chat link or use our Contact Us form to make a request to our Sales department. We will be pleased to assist you.

Request Migration Assistance

We have extensive experience migrating sites, applications and servers. Click the Request button for a free, or subsidized, migration proposal.

Request

Request a Free Consultation

Our professional advisors are ready to learn about your needs and recommend a cost effective solution. Click the Request button to contact our team.

Request

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Why eApps?


We offer highly effective included, and optional, managed services. We also offer custom services for security, clusters, and Geo-spanning load balancing for high availability.

Included Managed Services
 
  • Redundant SSD Storage
  • DDoS Protection
  • Site Accelerator (CDN)
  • Web App Firewall (WAF)
  • Uptime Monitoring
  • Resource Monitoring

Optional Managed Services
 
  • Managed Backups
  • First Responder
  • Priority Support
  • SSL Optimization

Additional Services
 
  • Enterprise Backups
  • VPN Solutions
  • DB Clusters
  • Load Balancing
  • Geo-spanning HA
  • Server Hardening
  • Optimization and Tuning

On-Ramp Assistance
 
Our goal is to ensure your success. We will help you get your app or site deployed, usually at no additional charge.

Migration Assistance


We have extensive experience migrating sites, applications and servers. Click the Request button for a free, or subsidized, migration proposal.

Request

Free Consultation


Our professional advisors are ready to learn about your needs and recommend a cost effective solution. Click the Request button to contact our team.

Request

Application Hosting

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