Monitoring Services
eApps Internal Monitoring
eApps Hosting makes extensive use of monitoring to ensure that our network and services are operational and meet our high uptime requirements. Our monitoring systems alert us immediately whenever a device is down, as all monitoring services do. In addition, we use sophisticated monitoring techniques that tell us much more than whether a service is up or down. Our systems track, alert, and report resource and traffic usage for all devices and servers at a detailed level to provide the information needed to operate our network at the highest level of performance and throughput.
eApps Customer Monitoring
As part of our internal monitoring, each physical server is monitored for uptime and performance. Our goal is to ensure that each server has maximum uptime and operates within optimal performance thresholds. At no extra charge, we also run a daily process that reviews key performance metrics for memory, CPU, disk space, data transfer rates, and data traffic usage for all customer VPS and dedicated services. This process sends a report by email to all customers whose metrics for any of these resources are exceeding a safe usage threshold. In addition to these included and free monitoring services, the following optional services are available to customers.
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Basic Monitoring – This service is commonly used to verify that a specific web page is accessible. The service is generally set up to read a string of text on a web page. The text on the page can be retrieved from a database, which will also verify that the database is operating properly. Alerts are sent to eApps technical support and customer designated representatives for action.
Enterprise Monitoring – Our most sophisticated monitoring service monitors the uptime of a web page, and more. The service is set up to monitor memory, CPU, disk, data transfer rate, and other key resources. The system will send an alert to eApps technical support and customer designated representatives for action whenever a resource falls out of tolerance. Also, the monitoring system collects usage statistics and produces weekly reports showing historical resource usage.
Contact eApps!!!
If you need monitoring services or have questions, please click the CHAT ONLINE icon for on-line assistance or contact us for more information.
