Announcement
Domain Privacy Service
Did you know that eApps offers a domain privacy service? Domain registrars require that you have accurate information on file for your domain. However, domain privacy is a legal way to hide your identity behind a proxy. Some people desire this privacy to cut down on solicitation. The downside is that it adds an intermediary that can impede legitimate communications intended for the domain owner and make it hard to obtain SSL certificates. The service cannot be bought in your control panel or the store. Contact the sales department at sales@eapps.com if you would like to request the domain privacy service. The cost is $12 per domain per year.

Tech Tips
The Most Commonly Encountered Problems
We have identified the most common reasons why customers have problems with their eApps Hosting service. Please take a few minutes to read these items. It could help you avoid some frustrating problems.

Memory heap errors for Java applications - The default Java memory heap setting is 64 MB. For some customers, the default is too low. Sometimes customers set the heap value to be too high. Both of these situations can cause performance problems. Memory heap should be adjusted according to the plan you are on. The Tomcat User Guide and JBoss User Guide have guidelines to use as a starting point for each plan we offer.

Can not send mail - There are two primary reasons why customers can not send mail. 1) POP Before SMTP Authentication is not being used. Our service uses POP Before SMTP Authentication. It is NOT an open relay. You should not use an SMTP password in your mail client. It may be possible to change your server to use SMTP Authentication, but you must read the Email User Guide to determine, if this is feasible. 2) ISP is blocking port 25. Some ISPs will not allow you to send mail out via port 25, the default SMTP port. Your options are a) use the ISP's SMTP server or b) change your mail server to use a different port.

My server crashes - Usually this is caused when you exceed your server resource allocations. Please see the Article in this newsletter titled "How Resources Work in your VPS."

My installed web application does not work (webmail, phpMyAdmin, etc.) - Generally this is because PHP or MySQL is not installed. Check the All Applications list on the System tab of your Control Panel.

My Tomcat or JBoss application only works on port 8080 - If your application works when you go to http://your-domain:8080/ but not otherwise, it is usually because mod_jk is not installed. Mod_jk acts as a connector between Tomcat or JBoss and your Apache web server. Please see the mod_jk User Guide for more information.

My site is up, but the Control Panel says server down - The Control Panel treats domain subscriptions and SSL subscriptions as "systems." This can cause confusion if you click on the System tab for a domain or SSL subscription because the Control Panel displays a misleading message that your system is "down." To ensure that you are on the true system for your VPS, click on the System tab, then click the Select Another System link in the upper left. You will see a list of your "systems" on the page. Click on the VPS System and you will see your real System tab.

Another area that customers have problems with is upgrading applications. When upgrading an application, your best course of action is to first check for Release Notes for that application. The release notes will tell you how to upgrade and what to watch out for. You should also read the Upgrade User Guide for a general overview of how to upgrade your applications. Some of the common problems that people encounter are:
  • Some applications require that you update the OS patch level.
  • Some applications must be uninstalled before installing the new version.
  • Some applications or versions have not been "defined" to your VPS yet. Contact us if you do not see an application that you think should be available.
  • Some applications require other applications.
If your application does not upgrade within 5 minutes or so, then it did not upgrade properly. Contact eApps Support.

 Rebooting Your Server
Many of our customers don't realize that they can restart their server directly from the control panel. Here's how: First, login to your control panel and select the System tab at the top of the page. Then, under the server management section, click the Server Info icon on the left. From here, under the General Info section, you should be able to click "Stop VPS" to shut down your server. Wait about 20-30 seconds, refresh the page, and you should see that the server no longer says 'running' but 'stopped'. At this point you can go ahead and click start, to start the server back up again.

To restart applications individually such as Apache, Tomcat, or MySQL click the System tab. Then, on the left hand side under Service Management, you can select the service you want to restart. Here you will have the option to stop the application, restart it, or set it to turn on automatically (autostart on) in the event that your server is ever restarted for any reason.